Disappointing Support from GM

ron1

New member
Joined
Oct 27, 2015
Messages
3
Reaction score
0
Points
0
Have a 2012 Avalanche and had the entire compressor, etc, replaced at 26,000 miles. Had the same issue on a 2008 Avalanche as well.

Now I have a service rear suspension system message. The dealer says a sensor in the shock failed.

Since there is 965 miles and about 6 months past the warranty period, they will not repair it under warranty. I have the extensive GMPP, but it doesn't cover shocks.

I just need the sensor, but it is internal to the shock. The dealer says their hands are tied and cannot help me. The Customer Assistance Center (CAC), was no help either, telling me to work with the dealer.

Hard to believe there is such minimal support for a $54,000 vehicle, less than 1,000 miles over warranty.

Very disappointing support, especially as a GM retiree.
 

zora

Staff member
Joined
Apr 24, 2012
Messages
3,589
Reaction score
9
Points
38
did you buy the vehicle from the dealer? did you ask if they would go 50/50?
 

ron1

New member
Joined
Oct 27, 2015
Messages
3
Reaction score
0
Points
0
I moved since I bought the avalanche, but did buy a different new vehicle from this dealer last year. The CAC wouldn't even help with cost assistance.
 

zora

Staff member
Joined
Apr 24, 2012
Messages
3,589
Reaction score
9
Points
38
did you discuss this with the sales manager, many times the dealers will go 50/50 in a case such as yours.
 

ron1

New member
Joined
Oct 27, 2015
Messages
3
Reaction score
0
Points
0
I did not discuss with the sales manager, but did have a conversation with the service manager.

Need to take my 11 month old other GM car in for a failed rear camera , may try to see the sales manager then.
 
Top