Has anyone else experienced repeated A/C control failures? My daughter’s High Country is at dealer with 3rd occurrence of the same failure within a month. Symptoms of the failure are obvious but diagnosis of the cause seems beyond ability of the service group.
2022 Suburban A/C Multiple Failures
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zora
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Have they checked technical service bulletins?
Have they contacted Chevrolet support?
The service people have not indicated either one. The service manager said to expect them to keep the vehicle longer than the previous visits. The dealer is in Houston, I don’t know if it is possible for them to reach outside their own dealership for technical support? I wonder if the dealership reports these incidents to the factory, and if so at what intervals?
After 2 weeks in the dealers service group they have decided to replace the rear evap coil and a number of valves…..I guess their approach is to keep replacing parts until the problem goes away. Unfortunately their timeline for obtaining the replacement parts is unknown……they report 45 days or longer. The dealer does not have a comparable loaner to offer, so my daughter’s family of 7 will be forced to cancel their summer vacation plans. Texas lemon law states if the consumer is without a comparable loaner for a period of 30 days total in first 2 years of ownership, then the vehicle is classified as a lemon. In 6 months of ownership this vehicle has spent 1 month and counting in the dealer’s shop. Apparently GM and the dealer aren’t bothered by any of this……lemon law in Texas only requires the dealer to refund the purchase price minus a fee for use of the vehicle before returned. Since market for these vehicles is still good the dealer can just turn around and sell it again. No accountability or consequences to dealer or GM.
Dealer service group found the parts shortly after a very contentious phone call. Confirms the ole “squeaky wheel gets the grease” adage. I thought maybe customer service had evolved beyond the need to scream and yell to get attention, but after being informed of “parts on back order” and a very angry call with service rep, later same day parts were found. Vehicle returned Tuesday this week, A/C failed again today. 4th identical failure.
If any from GM or Chevrolet reads this forum, the dealer is Buckalew Chevrolet in Conroe Texas.