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Chevy Forum: My wife's Trailblazer is a lemon
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Old 09-14-2016, 06:42 PM
Lemon Traiblazer Lemon Traiblazer is offline
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Default My wife's Trailblazer is a lemon

I am really disappointed and upset with General Motors Canada. My wife Raquel bought a 2008 Chevrolet Trailblazer 6 months used from Fraser River Chevrolet Buick GMC Ltd. Quesnel BC. It has spent a good portion of its life in repair shops for various reasons such as the air conditioning which never worked since date of purchase, (which makes it difficult to use the vehicle in the summer heat) she was told there was nothing wrong with it even though she took in to be recharged numerous times. Just recently we took the car to OK Tire for service and to have the air conditioning looked at. They found the problem immediately it has a leak under the dash. Imagine that breathing all of that freon as it leaked into the cabin of the car. Maybe that is why Raquel has so many lung and health issues. OK tire wants $1,700.00 to repair it.
The inferior bearing for the transfer case fork was replaced at the above mentioned dealership (which she had to pay for as it was not warranty or recall work) but they smashed the bearing re-installing the transfer case and the noise continued. She took it back to them and they told her there was nothing wrong with that as well and it was all in her head. Sherwood Park Buick GMC Alberta was actually decent enough to go to bat for her after I spoke to them about it and they managed to squeeze GM Canada for the warranty work.
The vehicle had a jingling noise from under the car that the dealerships could not identify since day one. It turns out it was something to do with the brakes. The noise was gone when I replaced them.
February 2015 I took the car to Canadian Tire for service and to fix the exhaust leak that had developed. It was the exhaust manifold that had cracked into 2 pieces and needed replacing. GM did not have a recall on it until later on in 2015. (Once again breathing toxic fumes from a known issue)
At the end of July 2015 the transmission went on the vehicle and my wife managed to limp it into Bannister Cadillac Buick GMC Ltd in Kelowna BC. They told her that a new transmission would cost around $7,000.00. It was more than what the vehicle is worth. So she had it rebuilt and it still cost over $3,400.00 for that repair. 13 months and 9,000 kilometers on Saturday September 10th 2016 the transmission went again. We had it towed to Barnes Wheaton GM South Surrey BC. I called Bannister in Kelowna and requested the paper work to be faxed to Barnes Wheaton and the service manager assured me he would do it immediately. On Monday we had not heard anything back from Barnes Wheaton service department so I gave them a call. It turns out that the service manager from Kelowna had lied and never sent the fax. The Barnes Wheaton service manager was going to look at the car first thing Monday morning, but could not because of the fax not being sent. He called Kelowna and requested it himself. Today Tuesday September 13th, in the morning I was informed by the service manager that GM Canada came out with a new policy that they could not look at the vehicle unless there was proof of payment for the work done in Kelowna, even though any shop will not release a vehicle until the work is paid for. Bannister in Kelowna had the service invoice which reflected payment in full by debit and credit card. So how would we have the vehicle if it wasn't paid for? My wife Raquel spent over an hour going through bank and credit card statements to find the payment information which I immediately faxed to him. (Is this a stall tactic to cover things up?) This afternoon I received a call from the Barnes Wheaton service manager stating that the transmission is not covered by warranty because it has been longer than the 1 year warranty on the transmission which was not disclosed to my wife by Kelowna. Also the traction control has not worked since Kelowna "fixed" the transmission. The Barnes Wheaton service manager told me today that they can install a new transmission for $3,500 plus tax. Only slightly more than the poor rebuild done by Bannister or about half the price that they had quoted for a new transmission. We are both disabled and have limited income. This is quite a financial blow to us and we can not afford to have it repaired. Until we get our vehicle repaired we are totally helpless, and can't go to any of our specialist appointments or go and help Raquel's parents who are ill and in their 80's. I hope that someone from GM Canada reads this and has a heart and the compassion to rectify the problems with this vehicle or replace it with one that is not a lemon. I look forward to a reply.
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Old 09-15-2016, 10:22 AM
zora zora is offline
Join Date: Apr 2012
Posts: 3,376
Default Re: My wife's Trailblazer is a lemon

did you contact GM customer service directly?
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Old 09-24-2016, 02:03 PM
Lemon Traiblazer Lemon Traiblazer is offline
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Join Date: Sep 2016
Posts: 2
Default Re: My wife's Trailblazer is a lemon

Ghevrolet on Facebook contacted me, but it has gone nowhere.
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